iMonitor EAM Technical FAQ

For license error, please fix it with the following steps.1. Goto EAM server computer, exit EAM server program.2. Open C:EAMDATA, delete imonconfig.ini and imonconfig2.ini.3. Restart EAM server program.4. Login EAM, and register the software again.

Yes, IMonitor EAM can work correctly with VPN network.

No. All captured logs are saved in centralized database on your server computer;imonitor software won't send anything to us. Please refer to our privacy policy for additional details.

If you haven't installed the agent program onto the remote computer, please install Agent at first. If agent program has been installed on the remote computer and if the remote computer is protected by firewall,please check the firewall setting. On remote computer(the computer you want to monitor)the ports TCP 4802, TCP 4911, UDP 4801 and UDP 4822 must be enabled on the clients and ports UDP 38967 to 38983 and UDP 48967 are open on the server. Please check whether IMonitorSrv.exe or;IMonitorMng.exe; or;FileRec,exe or;IMonLogCmd.exe, or RDesk.exe; or ScreenViewer.exe was blocked by firewall.

It means that IMonitor EAM Agent is running now. Please try to uninstall it firstly, restart computer and then run installation again.

Since you became Standard Users, Window OS set some policies for Standard Users which limit the process of IMonitor EAM. Below is the solution for this, please click here.

Before installing EAM software, Please turn off your antivirus and firewall software firstly! After install done and test done, if everyting is working properly, please put our client program in the exception list of antivirus software, and also please make sure these ports TCP 4802, TCP 4911, UDP 4801 and UDP 4822 be open on the clients and ports UDP 38967 to 38983 and UDP 48967 are open on the server. Please check whether IMonitorSrv.exe or;IMonitorMng.exe; or;FileRec,exe or;IMonLogCmd.exe, or RDesk.exe; or ScreenViewer.exe was blocked by firewall. Please read and follow carefully this, ANY EAM ISSUE INVOLVED ANITVIRUS AND FIREWALL SOFTWARE, WE WILL NOT TAKE ANY RESPONSOBILITY AND REFUND ORDER.

If only remote desktop viewer doesn't work, please firstly disable your antivirus software, and then check below ports UDP 38967 to 38983 and UDP 48967 are open on the server. Also please make sure RDesk.exe and ScreenViewer.exe are not being blocked in your firewall.

For now EAM support mutiple user accounts activities recorded and also perfectly working with mutiple monitor screen. But currently not support individual setting for each user account.

YES, our EAM support remote install, firstly please choose the client pc you want to install in EAM console, and then click ‘Agent’ tab --> ‘Install’, after install window pop up, please input the IP address of your client and user name and password. Since you need the admin user name and password, you only can use remote install on client one by one.

Yes,EAM software is proved working perfectly over VPN network.

Yes, it is possible to do with window vista, 7 or server 2008. Please see the below instructions,1. Login with admin account2. Turn off window UAC, goto control panel--> user accounts-->change user account control settings3. Goto this folder C:\Windows\System32\drivers\imonagent, and right click ' eamservice.exe ' with mouse4. Click ' Properties '5. Click ' Change setting for all users ' and then check the box of ' Run this program as an administrator '

Please open disk C -> EAMDATA(this is a hidden folder). You will find a "db" folder inside. Copy "db" to another computer, install iMonitor EAM on this computer, open iMonitor EAM console, click Home -> DB settings, change the Database directory into the directory of copied "db" folder, then you will be able to view the backed up logs.

Yes, If your EAM server computer use static internet IP address, it will be very easy, you only need to input the server ip address while installing the agent program. If you do not have a static internet ip address and you want to monitor computers on the internet (for example oversea client computers), you can setup DDNS and register a free domain to deploy IMonitor EAM server on the internet.

Yes, IMonitor EAM stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The Agent Program uploads collected logs to server computer AUTOMATICALLY at interval of X minutes you specified. It stores logs in centralized database on disk C: of server computer acquiescently, if you want to change the directory please click Settings Others Set Database Directory.

It's based on your licenses size, we recommend, 3 - 12 licenses: 5 Minutes, 13 - 30 licenses: 10 Minutes, 31 - 200 licenses: 30 Minutes, 200+ licenses: 60 Minutes. The default time interval is 1 minute, please change it to a right value.

If you are knowingly installing IMonitor EAM, IMonitor EAM Agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.

Please do as the below instructions,1,Select these clients ( you can select muti agent at one time ) .2, Please open EAM console, and click 'Send Command' button in the Remote desktop tab.3,When 'Send command to remote computer' window pop up, please copy below text without quote into the field of ' Run Command ' .' C:\winnt\system32\drivers\imonagent\install_lsp.exe -a -d C:\winnt\system32\drivers\imonagent\netconfig.dll ' ( for window 2000, 2003)' C:\windows\system32\drivers\imonagent\install_lsp.exe -a -d C:\windows\system32\drivers\imonagent\netconfig.dll ' ( for window xp, vista and 7)4,Click ' Run ' button. And one cmd window will show up on the window 2000 client pc.5, When command operates complete on the client pc, please restart the client pc.

EAM monitoring software works properly with all Window OS including the latest Window 7, no matter 32 bit or 64 bit. Since our EAM software adopt database which is designed and developed by ourself, no need other database be installed. And haredware requirements are much simple, see below,Intel or AMD CPU 500MHz aboveMemory 1G above500 Mb free space10M Ethernet card

The default username and password for eam are admin and 000, you can find these info when you open EAM console. And Power keylogger default user name is admin, password is empty.

Yes, you can. For any same business company using our EAM software, you can install or move to another computer server or client without needing buy extra license. However you must make sure current numbers of clients and server is matched with the numbers of license you have bought.

Currently EAM software is designed for business office network, so it doesn't support monitoring clients without in the same network. However EAM Professional provide logs sent to email function which means EAM will send monitoring logs to user's pre-setting email address. And users can view all logs of client pc at anywhere via internet connection.

Since standard user in the domain has no right to write files, EAM client program can't generate logs files with standard user at the folder C:\Documents and Setting\All users\IMEAM. Below is the solution to only change EAM folder permission which will let EAM work fine with standard user. Please follow the below instructions carefully, 1. Login with Admin user on the client pc.2. Install EAM client . If you have already installed, please skip this step.3.After install done, find the folder C:\Documents and Setting\All users\IMEAM, PS. this folder is hidden one. 4. Right click this folder, and choose 'Securiy' tab, at here select 'User' and set this folder being 'full control'.5. Log off admin and then log in with standard user.